Your 24/7 Front Office for Property.
24/7 enquiry handling, lettings support and compliance admin for online estate agents, letting agencies, and property management companies.
Enquiries Never Stop.
Neither Should Your Front Office.
Online and hybrid estate agents and property managers run lean teams, yet enquiries never stop. Buyers and tenants browse at night, landlords report problems at weekends, and a tenant with a leak calls at 2 a.m.
Solvantra gives you an always-on team that answers, books, logs and follows up, and keeps your compliance admin on track so small gaps do not turn into costly penalties.
Protecting Your Revenue & Reputation
Missed enquiries cost you instructions and tenants.
Missed compliance steps cost you fines, disputes and reputation.
What You Get With Solvantra
Built specifically to give property businesses round-the-clock coverage and tighter compliance without growing a large in-house team.
Never miss an enquiry
- •Calls, portal enquiries, web forms and chats.
- •Answered in your agency's name, any hour.
- •Every lead logged with full details.
Viewings and valuations booked
- •Appointments placed straight into your diary.
- •Confirmations and reminders to cut no-shows.
- •Negotiators briefed before each visit.
Tenants and landlords looked after
- •Maintenance reports logged and triaged.
- •Contractors booked and progress updated.
- •Clear, timely updates to every party.
Compliance support built in
- •Certificate and deadline reminders.
- •Document chasing and audit-ready records.
- •Scripts that follow your approved policies.
- •Calls, portal enquiries, web forms and chats.
- •Answered in your agency's name, any hour.
- •Every lead logged with full details.
- •Appointments placed straight into your diary.
- •Confirmations and reminders to cut no-shows.
- •Negotiators briefed before each visit.
- •Maintenance reports logged and triaged.
- •Contractors booked and progress updated.
- •Clear, timely updates to every party.
- •Certificate and deadline reminders.
- •Document chasing and audit-ready records.
- •Scripts that follow your approved policies.
Built for the Full Property Ecosystem
Tailored workflows engineered for every major property operating model.
Online & Hybrid Estate Agents
Is Solvantra right for you?
Enquiries and maintenance calls arrive out of hours and go unanswered.
Your team is stretched across sales, lettings, maintenance and admin.
Compliance dates live in spreadsheets, inboxes or people's heads.
Your portfolio is growing faster than your headcount.
What We Handle For You
Support across the full journey, from the first enquiry to the end of the tenancy.
Why 24/7 matters
Enquiries and emergency repairs follow tenant and buyer schedules, not 9-to-5 office hours.
A clear process, every hour of the day
Enquiry arrives
A call, portal message, web form or maintenance report comes in at any hour and is picked up in your agency's name.
Understand and log
The agent captures needs, urgency and contact details using your approved script and records everything in your system.
Act
Viewings are booked, repairs triaged and contractors arranged, with emergencies escalated straight away.
Keep everyone informed
Applicants, tenants, landlords, contractors and your team each get the updates relevant to them.
Track compliance tasks
Deadlines, documents and certificates are tracked and chased so nothing slips past its date.
Follow up and close
We confirm outcomes, collect feedback and log complaints or issues for your review.
Report and improve
Regular reports on enquiries, response times, maintenance and compliance tasks, with reviews to refine scripts.
| Stage | Applicant / Tenant | Landlord / Vendor | Your Team |
|---|---|---|---|
| Enquiry | Fast reply and clear next steps | Interest summary on request | Lead logged with full criteria in CRM |
| Viewing | Confirmation and timely reminder | Viewing booked and feedback shared | Diary updated, negotiator briefed |
| Onboarding | List of documents needed and chasers | Progress updates relayed | Outstanding items flagged for review |
| Repairs | Report acknowledged, contractor attendance time confirmed | Issue and cost approvals relayed | Job log with urgency and status |
| Compliance | Access visits arranged politely | Renewal reminders sent | Actionable task list ahead of expiry dates |
| Complaints | Formal acknowledgement and expected timescale | Informed where relevant | Escalated immediately with full background record |
Enquiry
01Viewing
02Onboarding
03Repairs
04Compliance
05Complaints
06- Fewer chasing calls into your office.
- Better reviews from tenants and landlords who are kept informed.
- A written trail that supports you if a dispute arises.
Updates go out through the channels you prefer: phone, SMS, email or directly in your CRM or property management software.
Urgency Triaged, Issues Escalated
Every repair report is logged with detail and time, then handled by priority under rules you set.
Gas smell, major leak or flooding, fire or storm damage, security breach.
Safety advice from your approved script, immediate escalation to your on-call contact or emergency contractor.
No heating or hot water, electrical fault, broken lock.
Contractor booked within your target time, tenant and landlord updated with expected attendance.
Dripping tap, appliance fault, cosmetic repair.
Logged, approved with the landlord where needed, scheduled and tracked through to completion.
How Solvantra Keeps You on Track
We do not replace your legal adviser or compliance officer. We build the daily habits and records that stop avoidable breaches.
Tenant fees and advertised rent
Agents follow scripts that quote only your published fees and never discuss payments outside your approved list. Offers above the advertised rent are not encouraged or accepted.
Fair treatment of applicants
Qualifying questions are limited to approved, lawful criteria. Agents are trained never to screen out applicants because of children or benefits.
Deposit and document deadlines
Tasks and reminders are raised for your team so deposit protection and prescribed information steps are not missed.
Safety certificates and checks
We track gas safety, electrical safety, EPC and alarm dates, chase landlords and contractors, and book renewals before expiry.
ID, referencing and Right to Rent
We chase tenants for documents through your secure process and flag gaps. Checks themselves stay with your authorised staff.
Maintenance and hazards
Reports are logged with time and detail, urgent hazards are escalated at once, and updates follow until closure.
Complaints
Every complaint is logged, acknowledged and escalated within your timescales, building a clear record.
Call recording and data
Recording notices read out where you require them. Access is limited to trained staff under confidentiality terms.
Agents follow scripts that quote only your published fees and never discuss payments outside your approved list. Offers above the advertised rent are not encouraged or accepted.
Qualifying questions are limited to approved, lawful criteria. Agents are trained never to screen out applicants because of children or benefits.
Tasks and reminders are raised for your team so deposit protection and prescribed information steps are not missed.
We track gas safety, electrical safety, EPC and alarm dates, chase landlords and contractors, and book renewals before expiry.
We chase tenants for documents through your secure process and flag gaps. Checks themselves stay with your authorised staff.
Reports are logged with time and detail, urgent hazards are escalated at once, and updates follow until closure.
Every complaint is logged, acknowledged and escalated within your timescales, building a clear record.
Recording notices read out where you require them. Access is limited to trained staff under confidentiality terms.
You stay in control. You remain the responsible party. We follow your approved scripts and policies, and flag anything that needs your decision.
Simple Onboarding, Quick Launch
We adapt to your existing phone system, CRM, diary, and property management software.
Discovery & Compliance Mapping
We learn your services, markets, fee schedule, policies and the regulations you operate under.
Scripts & Escalation Rules
We build approved scripts, FAQs, prohibited-topic lists and emergency escalation contacts with you.
Connect Your Tools
Call forwarding, CRM, diary and maintenance software are linked so records land directly where you need them.
Pilot & Go Live
A short pilot phase, followed by a collaborative call-quality review with your team, then full live launch.
We learn your services, markets, fee schedule, policies and the regulations you operate under.
We build approved scripts, FAQs, prohibited-topic lists and emergency escalation contacts with you.
Call forwarding, CRM, diary and maintenance software are linked so records land directly where you need them.
A short pilot phase, followed by a collaborative call-quality review with your team, then full live launch.
Scorecard Auditing
Random samples of calls, tickets and bookings audited weekly against strict QA rubrics.
Dedicated Account Lead
Continuous operational oversight and regular performance reviews with your management.
CRM & Tool Parity
Direct integration with Reapit, Alto, Street, MRI, Buildium, AppFolio and standard telephony.
Let's make sure you never miss an enquiry or a deadline.
Book a short discovery call and we will show you how Solvantra can cover your phones, support your viewings and maintenance, and keep your compliance admin on track.
Solvantra supports your compliance processes and does not provide legal advice. Your agency remains responsible for meeting its legal obligations.