Keep Every Enquiry Moving.
Coverage, coordination, and follow-through for responsive home-service companies.
A Missed Call Is Usually a Lost Job.
Urgency wins: Homeowners with a leak, outage, or dead AC call the next company on the list.
Gaps redirect demand: After-hours gaps, peak-season overload, and busy office lines turn demand into revenue for a competitor.
Always Open. Always Yours.
Your 24/7 front desk, in your company name.
Every enquiry covered
Answer every call and enquiry, book the visit, brief the technician, and keep the customer informed.
Every channel covered
Cover nights, weekends, holidays, overflow, web forms, chats, and missed-call callbacks.
Built for the Trades That Run on Fast Response
From First Ring to Repeat Booking
Answer
24/7 inbound call handling with urgency and customer details captured.
Schedule
Appointment scheduling in your calendar or field service software.
Coordinate
Technician coordination with address, access notes, issue summary, and customer history.
Dispatch
Emergency dispatch support using your escalation rules.
Follow through
Reminders, confirmations, reschedules, and post-service follow-up.
More Value From Every Customer Relationship
Relevant offers
Light, approved offers for maintenance plans, tune-ups, inspections, and add-ons.
Fast follow-up
Fast follow-up on web leads, missed calls, unbooked quotes, and past customers.
Repeat business
Review requests, satisfaction check-ins, and rebooking for recurring maintenance.
Clear reporting
Reporting on call volume, bookings, missed-call recovery, upsell results, and trends.
Seven Steps Keep Every Job Clear.
A disciplined, repeatable protocol executed on every service call to maintain consistency, customer delight, and technician readiness.
Answer in your company name.
Understand the issue, urgency, property, and safety concerns.
Book the right time, job type, and technician.
Offer the right extra when it genuinely fits.
Brief the technician before the visit.
Keep the customer and technician updated.
Follow up, request feedback, and book the next service.
Answer in your company name.
Understand the issue, urgency, property, and safety concerns.
Book the right time, job type, and technician.
Offer the right extra when it genuinely fits.
Brief the technician before the visit.
Keep the customer and technician updated.
Follow up, request feedback, and book the next service.
Customers and Technicians Stay Informed at Every Step
Solvantra Is Right When Growth Is Being Held Back by the Phone
Coverage gaps
You lose calls after hours, on weekends, or while the office is busy.
Overloaded team
Your dispatcher or office team is overloaded with phones and scheduling.
Growing carefully
You want to grow without hiring and training a full call team.
More from each customer
You want more booked jobs and more value from existing customers.
Professional Coverage Without Building Your Own Call Center
Trained on your operation
Agents are trained on your services, service area, pricing guidelines, emergency rules, and booking process.
Your company voice
Customers hear a friendly voice representing your company by name on every call and message.
Updates where work happens
Updates can flow through phone, SMS, email, or your existing field service software directly.
Every Visit Scheduled. Every Family Reassured.
24/7 intake, nurse and caregiver scheduling, and visit coordination for home care agencies.
Your 24/7 scheduling desk for care at home
Always-on team takes intake calls, schedules visits, confirms shifts and covers call-outs. Your clinical team stays focused on care.
“A missed intake call is a lost client. A missed call-out is a family that loses trust.”
Always on
24/7/365, nights, weekends and holidays. Extra capacity when call-outs spike.
Every intake call answered
Referrals captured; details passed to your intake team without delays.
Visits scheduled & confirmed
Booked to your rules; changes updated for families and coordinators.
Gaps covered fast
Call-outs handled from the first minute; families told first.
Built for Agencies That Deliver Care at Home
Nine Services, From First Enquiry to Ongoing Coordination
24/7 Intake Call Handling
Every call and referral answered live; details captured using your approved script.
Visit Scheduling
Visits scheduled strictly according to your agency rules and caregiver skill sets.
Shift Confirmations & Reminders
Pre-visit reminders and confirmations to eliminate forgotten shifts and late arrivals.
Call-Out & Gap Coverage
Handled from the first minute; replacement pool contacted in priority order; families told first.
Schedule Changes
Real-time updates synchronized across caregivers, families, and agency coordinators.
Family & Client Updates
Proactive communication ensuring families are never left wondering who is arriving.
Missed-Visit Follow-Up
Rapid tracking of late clock-ins to safeguard client safety and EVV billing compliance.
Credential & Document Reminders
Proactive tracking and reminders for license renewals and clinical certifications.
Reporting
Transparent telemetry on call volume, shifts covered, response times, and quality metrics.
Every call and referral answered live; details captured using your approved script.
Visits scheduled strictly according to your agency rules and caregiver skill sets.
Pre-visit reminders and confirmations to eliminate forgotten shifts and late arrivals.
Handled from the first minute; replacement pool contacted in priority order; families told first.
Real-time updates synchronized across caregivers, families, and agency coordinators.
Proactive communication ensuring families are never left wondering who is arriving.
Rapid tracking of late clock-ins to safeguard client safety and EVV billing compliance.
Proactive tracking and reminders for license renewals and clinical certifications.
Transparent telemetry on call volume, shifts covered, response times, and quality metrics.
Calls go unanswered
Intake calls and call-outs arrive nights, weekends and holidays.
Coordinators stay on the phone
The day goes to frantic calls, not care planning and quality.
Schedules change constantly
Families keep calling for arrival updates and caregiver assignments.
You want more clients
Grow census without hiring a larger round-the-clock scheduling team.
From First Call to Completed Visit
A call-out becomes cover before the family has to call
Families leave when no one tells them what is happening.
Everyone Informed at Every Step
Intake
Warm reply and next steps; full record passed directly to your team.
Booking
Confirmation of date, time and who is arriving for the visit.
Before & Day of Visit
Reminders, arrival changes and immediate late alerts.
Call-outs
Prompt notice of new caregiver and revised arrival time.
After Visit
Concerns followed up; open administrative items recorded.
Warm reply and next steps; full record passed directly to your team.
Confirmation of date, time and who is arriving for the visit.
Reminders, arrival changes and immediate late alerts.
Prompt notice of new caregiver and revised arrival time.
Concerns followed up; open administrative items recorded.
Channels you prefer: phone, SMS, email or directly in your own home care software.
Careful With Every Record
You stay in control of clinical decisions and compliance.
HIPAA
Business Associate Agreement; minimum necessary information.
EVV
Late and missed clock-ins chased quickly to safeguard billability.
Credentials
Reminders and a clear expiry list for licenses and certifications.
Authorisations
Anything outside approved hours or care plan flagged immediately.
Incidents
Logged with timestamp and escalated to designated directors.
Clear Boundaries and Fast Escalation
Turn Every Ring Into the Next Booked Job.
Solvantra gives home service companies the coverage, coordination, and follow-through to stay responsive around the clock.
Coverage. Coordination. Follow-through.
Solvantra provides scheduling and coordination support only, not medical or legal advice.